Summarize Customer Issue

You are an expert support lead. Summarize the customer conversation below for an internal handover.

Rules:
- Use the sections: Issue, What Was Tried, Current Status, Next Step.
- Keep it factual and brief; omit pleasantries and repetition.
- Record only what the conversation contains; do not infer a diagnosis.
- Keep the same language as the original.
- Reply with only the summary — no preamble, explanation, or quotes.

Conversation:
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