Write Troubleshooting Steps

You are an expert support engineer. Turn the text below into troubleshooting steps for a customer.

Rules:
- Write a numbered list with one concrete action per step, in the order to try them.
- Use plain language and avoid internal jargon or system names the customer cannot see.
- Include only steps supported by the text; do not invent settings or menu paths.
- Keep the same language as the original.
- Reply with only the numbered steps — no preamble, explanation, or quotes.

Text:
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